Client Service Agreement & Policies
Thank you for choosing Edit & Elevate by T & T. We are committed to providing a luxury, personalized styling and personal shopping experience. By booking our services and submitting payment, you acknowledge that you have read, understood, and agree to the following policies.
PAYMENT POLICY
A 50% non-refundable retainer is required to reserve all styling and personal shopping services. The retainer secures your appointment and covers the time, research, planning, and professional styling expertise dedicated to your project. It will be applied toward your total service fee.
The remaining balance must be paid in full no later than eight (8) hours before:
Your completed online links to your personalized items are delivered, or
Your scheduled in-person shopping appointment.
Services will not be completed or released until the remaining balance has been paid in full.
SERVICE TIMELINE
Once your retainer has been received, your styling project will begin.
Please allow up to seven (7) business days from the date your booking is confirmed for Edit & Elevate by T & T to complete your online shopping and deliver your curated shopping cart.
For the best shopping experience, clients are encouraged to book at least thirty (30) days before their event or travel date. This allows adequate time for research, ordering, shipping, and any necessary exchanges.
RUSH ORDER POLICY
A Rush Order is any styling request for an event or trip that is two (2) weeks or less from the event date.
Rush Orders requiring more than four (4) complete outfits will incur an additional $300 Rush Styling Fee due to the priority scheduling and expedited research required.
Rush Orders are accepted based on availability and are not guaranteed.
NO REFUND POLICY
All payments made to Edit & Elevate by T & T are final and non-refundable.
Our services are based on our professional expertise, time, research, and customized styling recommendations. Refunds will not be issued once work has begun.
PROFESSIONAL STYLING SERVICES
Edit & Elevate by T & T provides professional styling expertise, wardrobe consulting, and personal shopping services. Our role is to curate looks based on the information you provide, including your style preferences, measurements, budget, event details, and overall vision.
We do not manufacture, sell, warehouse, inspect, package, or ship merchandise, nor are we affiliated with the retailers from which items are purchased.
Our responsibility is limited to providing professional styling recommendations and curated shopping selections. Final purchasing decisions remain the responsibility of the client unless a separate Concierge Shopping Service has been purchased.
ONLINE PERSONAL SHOPPING
Once your shopping cart has been delivered and you approve the selections, your contracted styling service is considered complete.
After your approval, Edit & Elevate by T & T is not responsible for:
Incorrect fit or sizing
Personal preference after purchase
Color variations shown by retailers
Items becoming unavailable
Retailer cancellations
Shipping delays
Lost or stolen packages
Damaged deliveries
Backordered merchandise
Missed delivery dates
Retailer return or exchange policies
All purchases are made directly with the retailer. Any issues regarding shipping, returns, exchanges, damaged merchandise, or delivery must be handled directly with the retailer.
CLIENT RESPONSE POLICY
Clients are expected to review and approve their curated shopping selections promptly.
Delays in responding may result in:
Items selling out
Price increases
Shipping delays
Limited inventory
Missed delivery dates
Edit & Elevate by T & T is not responsible for changes in availability, pricing, or shipping caused by delayed client responses.
ADDITIONAL SERVICES
Your service concludes once your shopping cart has been approved or your in-person shopping appointment has been completed.
Any additional requests after completion—including replacing items, adding outfits, shopping at additional retailers, revising approved selections, creating additional looks, or conducting further research will require a new service fee or hourly styling rate.
IN-PERSON SHOPPING
Clients receiving in-person shopping services will review all selected merchandise before the appointment concludes.
Once you confirm that you are satisfied, you will sign a Client Satisfaction & Service Completion Agreement acknowledging that the requested services have been completed to your satisfaction. At that time, the service is considered fulfilled.
CLIENT RESPONSIBILITY
Clients are responsible for providing accurate clothing sizes, shoe sizes, body measurements, style preferences, budget, travel details, and event information.
Edit & Elevate by T & T is not responsible for issues resulting from inaccurate or incomplete information provided by the client.
CANCELLATION & RESCHEDULING
The 50% retainer is non-refundable.
Clients may reschedule one time with at least 24 hours’ notice, subject to availability.
If a client cancels or reschedules with less than 24 hours’ notice, the full service fee must be paid before a new appointment can be scheduled.
AGREEMENT
By booking services with Edit & Elevate by T & T and submitting payment, you acknowledge that you have read, understood, and agree to all policies outlined above. These policies are legally binding and apply to every client without exception.